Privacy policy

Last Updated: July 29, 2026

Welcome to EarthenEchoes. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information when you use our website:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely through our payment partners)

  • Order history

  • Device, browser, and IP address

  • Cookies and website usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order updates and notifications

  • Improve our website and shopping experience

  • Prevent fraud and enhance website security

  • Send promotional emails and offers (only if you choose to receive them)

3. Payment Security

Payments are processed through secure third-party payment providers. EarthenEchoes does not store your complete debit card, credit card, or banking information on our servers.

4. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services. You can manage or disable cookies through your browser settings.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only with trusted service providers such as payment gateways, shipping partners, and website service providers when necessary to fulfill your orders or comply with legal obligations.

6. Data Security

We use appropriate security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. While we strive to keep your information secure, no online transmission is completely risk-free.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. You may also unsubscribe from promotional emails at any time.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

EarthenEchoes

If you have any questions regarding returns or refunds, please contact us:

Phone: 7439664846 / 7908466757

Address:
86, Golaghata Road,
Sreebhumi, Dakshindari,
Yamuna Apartment,
South Dumdum,
Kolkata – 700048,
West Bengal, India

Email: Earthenechoes19@gmail.com

By using our website, you agree to the terms of this Privacy Policy.