Shipping policy

Last Updated: July 29, 2026

Thank you for shopping with EarthenEchoes. We are committed to delivering your handcrafted products safely and on time.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are processed from Monday to Saturday, excluding public holidays.

  • Once your order is shipped, you will receive a confirmation email or SMS with tracking details.

Shipping Time

Estimated delivery times are:

  • West Bengal: 2–5 business days

  • Rest of India: 4–8 business days

Delivery times may vary depending on your location, courier partner, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • Free shipping may be offered on selected orders or promotional campaigns.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS so you can monitor your shipment.

Delivery

Please ensure that your shipping address and contact number are accurate when placing your order. EarthenEchoes is not responsible for delays or failed deliveries caused by incorrect address details.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery time, please contact us. We will coordinate with our courier partners to resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged, please notify us within 48 hours of delivery and share clear photographs of the package and product. We will review your request and provide an appropriate resolution.

Contact Us

If you have any questions about shipping or your order, please contact us:

EarthenEchoes

Phone: +91 74396 64846 / +91 79084 66757

Address:
86, Golaghata Road,
Sreebhumi, Dakshindari,
Yamuna Apartment,
South Dumdum,
Kolkata – 700048,
West Bengal, India.

Email: Earthenechoes19@gmail.com